Returns & Refunds Policy

Returns & Refunds

NASU products are professional commercial kitchen equipment. Returns are subject to prior approval by NASU and the conditions below.

Returns
Approved returns must be unused, uninstalled, undamaged, complete with all parts and accessories, and returned in their original packaging.

All costs related to an approved return, including shipping, transportation, insurance, packaging, customs duties, taxes and other related charges, are the responsibility of the buyer. The buyer is also responsible for the product until it is safely received by NASU.

Custom & Made-to-Order Products
Products manufactured or modified according to customer-specific dimensions, capacities, gas or electrical specifications, configurations or other requirements cannot be returned or exchanged unless there is a verified manufacturing defect or an error attributable to NASU.

Incorrect Orders
The customer is responsible for confirming the model, dimensions, capacity, gas type, electrical requirements and other technical specifications before approving the order. Incorrect selections made by the customer are not considered a NASU error.

Used or Installed Products
Products that have been used, installed, connected to gas or electricity, modified, damaged or are no longer in resalable condition cannot be returned.

Damaged or Incorrect Products
If a product is delivered damaged or does not match the confirmed order specifications, please contact NASU as soon as possible. Visible transport damage should be documented with the carrier at the time of delivery.

Refunds
Approved returns will be inspected after they are received by NASU. Refunds, where applicable, will be processed after the inspection is completed.

These terms do not limit any mandatory rights that cannot be excluded under applicable law.