Warranty & Service

Warranty & Service

NASU commercial kitchen equipment is manufactured for professional use and is subject to warranty against verified manufacturing defects under the applicable warranty conditions.

Warranty Coverage
The warranty covers manufacturing defects in materials and workmanship. Warranty eligibility is subject to inspection and verification by NASU.

Installation & Use
Products must be installed and operated in accordance with the technical instructions and intended use. Where required, gas and electrical connections must be carried out by qualified professionals.

Damage or malfunction resulting from incorrect installation, improper use, unauthorized modifications, unsuitable gas or electrical connections, insufficient maintenance or external factors is not covered by the warranty.

Wear & Consumable Parts
Normal wear and tear, consumable components and damage resulting from improper cleaning, maintenance or intensive use are not considered manufacturing defects.

Service & Spare Parts
NASU provides technical support and spare parts assistance for its equipment, subject to product model, part availability and service requirements.

Warranty Claims
For warranty or service requests, please contact NASU with the product model, order information, a description of the issue and, where possible, photographs or videos.

Products or parts must not be returned without prior approval from NASU. Shipping, service and other related costs will be determined according to the nature of the issue and applicable warranty conditions.

These terms do not limit any mandatory rights that cannot be excluded under applicable law.